Hi, I'm Elman Val from the Philippines. I've been helping e-commerce businesses manage their day-to-day online store operations and ensuring their customers are happy. While you focus your time growing your business, I can be your right hand person and will work on a variety of different tasks to support your business behind-the-scene -- managing and fulfilling orders, returns, and shipping coordination to ensure smooth and accurate transactions, communicating with customers and suppliers, and tracking inventory movement from warehouse to different customer locations.
What I help businesses with:
Administrative support
Customer support (email, phone, chat)
E-commerce operations support
Order management
Order processing & order fulfillment
Track orders and update shipment status
Bookkeeping support
Resolve customer service tickets
Processing returns and refunds
Requesting replacement items for customers
Financial reporting (balance sheets, income statement, P&L)
Freight and logistics coordination
Monitor and coordinate transportationa dispatch
Maritime operations experience
Coordinate deliveries with drivers (phone and email)
Track and trace shipments through check calls and system updates
Resolve delivery issues and scheduling changes
Monitor pickups, in-transit loads, and deliveries
Track inventory movement between locations
Communicate with carriers and drivers for status updates
Create and maintain SOPs, documentation, and process systems
Handle import/export documentation and compliance requirements
Send ETAs and delay notifications to brokers or customers
Update load statuses in TMS and load boards
Collect and organize Proof of Delivery (POD) documents
Assist with rate research and carrier outreach for spot quotes
Help with carrier onboarding by checking authority, insurance, and compliance details
Prepare and send rate confirmations
Support documentation as BOLs, invoices, and shipment records
Content creation / Canva graphic design
Social media management
Keep accurate records and update internal systems
Provide general operations and dispatch support
Tools I'm proficient at:
Shopify, Amazon, Monday, Freshdesk, ClickUp, Microsoft RDP, Loom, Zoom, Microsoft Teams, Google Meet, WhatsApp, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Meta Business Suite, Buffer, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Dropbox, Google Calendar, Calendly Canva, CapCut
Work with me this year.
I understand the roles of brokers, carriers, and shippers, and I'm comfortable working with different freight modes including LTL, Partial Truckload, and Full Truckload shipments. You will also find me a proactive critical thinker, highly organized, detail-oriented, and with reliable, fast internet connection.
Invite me for an interview.
I'm available to work full-time 40 hours per week, part-time 20 hours or 10-15 hours weekly. I'm also flexible to work in different time zones USA, Canada, UK, and AU/NZ.
Shopify, Customer Support, Administrative Management, Ecommerce, Product Research, Product Sourcing, Inventory Management, Seller Central, Market Research, Content Creation, Phone Support, Canva, Chat Support, Customer Service, Microsoft Excel, E-Commerce Management, English Proficiency
Verified
