I am an L3 IT Support Engineer and Cloud Administrator at Tarilon Technology Services, with more than seven years of experience delivering high-quality technical support across global environments. My background spans advanced troubleshooting and system analysis, and I am currently responsible for cloud administration, endpoint management, and maintaining secure IT environments for MSP clients.
Previously, at Endpoint Clinical, I served as a key technical resource for users of IRT (Interactive Response Technology) systems—handling complex operational issues through SQL investigation and deep system analysis.
My foundation was built at Wipro, where I progressed from IT Service Desk to Remote Desktop Support (L2) and ultimately became a Subject Matter Expert. These roles strengthened my ability to manage escalations, mentor teams, and resolve issues that require both technical depth and strong communication.
I’m driven by continuous learning, disciplined execution, and the commitment to help users and teams work more effectively. I am dedicated to delivering analytical, customer-centric solutions—particularly in environments that value secure, scalable cloud architecture and proactive technical leadership.
I am an IT Helpdesk and Technical Support Specialist with 9 years of experience providing frontline and SME-level support for hardware, software, and connectivity issues. I’ve worked in fast-paced support environments, assisting end users and clients while ensuring issues are resolved efficiently and clearly.
As a Subject Matter Expert (SME), I handle complex and escalated tickets, support PSA-based workflows, follow SLAs, and document solutions to improve resolution time and service quality. I collaborate with internal teams, assist with process improvements, and help ensure consistent support standards.
I am known for being reliable, detail-oriented, and patient, with strong communication skills and a customer-first approach. I adapt quickly to new systems and continuously work on improving my technical skills.
