Dynamic and versatile professional with over 20 years of experience spanning telecommunications, IT, customer assurance, education, and executive support. Demonstrated expertise as a Telecom Associate Engineer in Singapore for 10 years, complemented by 2 years as an IT Executive and 5 years in Customer Assurance Support, delivering technical solutions and client-focused services. Licensed Computer Teacher with 3 years of fostering digital literacy and learning. Currently serving as an Executive Assistant & Student Services Officer, managing administrative operations, TAS and QMS documentation, developing learning materials, and ensuring audit compliance in alignment with AVETMISS and NCVER standards. Recognized for strong problem-solving skills, process optimization, and the ability to bridge technical, administrative, and client-facing functions effectively.
