I have 6 years of work experience in the IT industry.
I have great attention to detail and a passion for quality output.
RELATED EXPERIENCE
IT Desktop Support Engineer
Install, Configure, update and Troubleshoot PC (MAC or Windows) Hardware and software
- Provide User Level Technical Support on applications and off the shelf Microsoft products. (Outlook,
exchange, power point, word, excel, one drive, one note and teams)
- Monitor troubled tickets and respond to all trouble reports
- Manage, Create and Delete User accounts using Active Directory
- Network and VPN configurations and Troubleshooting ( Cisco AnyConnect)
- Use Microsoft Admin for various task ( teams, exchange, intune, azure)
- Handle Security tickets such as email trace, invalid log ons etc.
- Troubleshoot remotely using teamviewer
- Order, Procure, set up, document, test and deploy assets
- Handle office Infrastructure (network, printer, technology assets) to troubleshoot, upgrade, acquire
and set up.
- Coordinating on-site outages to necessary groups or third parties.
- Update processes and create wiki pages for troubleshooting.
- Be the main point of contact for any IT issues reported on-site.
- Contacting users to find out the nature of the problem
- Implementing site-wide solutions as determined by the client and/or management.
- Handle ISO requirements
- Train new colleagues on daily tasks and company requirements
IT Helpdesk Support Analyst
- Install, Configure, and Troubleshoot SCCM PC Hardware and software
- Provide User Level Technical Support on applications and off the shelf Microsoft products. (Outlook,
exchange, power point, word, excel, one drive, one note and teams)
- Monitor troubled tickets through AskNow and respond to all trouble reports
- Monitor User accounts using Active Directory
- Perform Network and VPN configurations and Troubleshooting (global protect, Cisco AnyConnect)
- Troubleshoot VDI Systems such as Citrix and VMware
- Install and Configure ThinScale clients
- Perform troubleshooting remotely using LogMeIn, zoom, VNC, screenmeet and secureone
- Troubleshoot VoIP tools (Avaya, Cisco Jabber, etc.)
I am reliable, a quick learner person and resourceful.
Let's connect and let me get the job done!
