I am an Operations & Automation Specialist with more than four years of experience supporting remote teams and service-based businesses.
My work sits between daily operations and systems improvement. I coordinate complex workflows, identify where communication or ownership breaks down, document better processes, and build practical automations that reduce repetitive work and improve visibility across the business.
In my current role, I support multi-location service operations involving clients, supervisors, field teams, and back-office staff. This hands-on operational experience helps me design systems around how people actually work, not just how a process looks on paper.
My experience includes:
• Workflow analysis, design, and documentation
• Business process improvement
• ----------- boards, workflows, and automations
• Pipedream workflows and API integrations
• Slack notifications and operational communication systems
• Google Workspace and Google Apps Script
• Operational dashboards, reporting, and data organization
• Scheduling and service-delivery workflows
• AI-assisted research, analysis, drafting, and process support
• Cross-functional project coordination
• Standard operating procedures, handoffs, and escalation processes
I have built and improved systems for organizing scheduled work, tracking completion, archiving records, notifying teams, supporting reporting, and reducing manual data entry. I also help translate operational problems into clear requirements for new workflows and integrations.
I am especially interested in working with businesses that have outgrown manual processes and need someone who can understand their operations, organize the moving parts, and gradually build more reliable systems around them.
