• 6+ years of Experience in Technical & IT Support
• Customer Support & Inbox Management
• Reliable, Proactive & Customer Centric
See how I can help you scale
»Technical & Service Desk Support
• Support Microsoft Outlook & Office 365, troubleshoot Windows issues, and resolve access problems quickly.
• Handle live calls and ticketing systems with SLA compliance, ensuring timely resolution
• Document cases accurately for seamless workflow and reliable reporting.
» Customer Support & Inbox Management
• Respond to customer inquiries professionally and empathetically, ensuring clients feel valued.
• Manage shared inboxes, organize, tag, and prioritize messages to prevent missed communications.
• Follow up until issues are fully resolved, reducing repeat tickets and building client trust.
» Tools & System Expertise
Productivity & Office Tools:
Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, OneNote)
Ticketing & Workflow Management:
Jira, ServiceNow, Remedy, Zendesk, Freshdesk, -----------
Collaboration & Communication:
Microsoft Teams, Slack, Zoom, Google Meet
Technical & IT Support Tools:
Windows OS, VPN connectivity, VMware, Remote Desktop
Active Directory, Microsoft Azure, Intune
Skills That Set Me Apart
» Customer-Facing Experience: 6+ years providing exceptional support via email, chat, and live calls
» Inbox & Customer Management: Organize high-volume inboxes, respond promptly, and ensure accurate documentation of all cases.
» Incident Management & Ticket Resolution: Handle 20–50 email/chat/ticket and calls daily with 75–85% first-contact resolution rate.
» SLA & Performance Focused: Meet SLA targets consistently, maintain 95%+ resolution rate, and follow up or escalate when needed.
» Technical Troubleshooting: Windows, email, and IT service desk support with clear, empathetic communication.
» VA Specializations: Customer Support, Chat Support, Email Support, Inbox Management, and » Technical Support roles.
Independent & Reliable: Self-managed, proactive, and committed to helping businesses enhance customer satisfaction and efficiency
Verified
