Results-driven customer service and healthcare support professional with 6+ years of experience specializing in insurance verification, eligibility verification, revenue analysis, billing support, and customer account management. Skilled in verifying insurance benefits, coverage, eligibility, deductibles, copays, and authorization requirements, with extensive experience supporting Durable Medical Equipment (DME) processes, patient billing, claims coordination, and dispute resolution in high-volume environments. Proficient in Salesforce, Genesys Cloud, Brightree, Microsoft Excel, and healthcare support systems. Recognized for strong communication skills, attention to detail, data accuracy, HIPAA compliance, and the ability to deliver excellent customer service while consistently meeting productivity and quality targets.
