WORK EXPERIENCE
Villar Group of Companies -
Operations Manager
Supervise and manage daily operations of the stores, ensuring
efficient service and a seamless customer experience.
Recruit, train, and lead a team of employees, fostering a
positive and productive work environment.
Implement high standards of customer service, addressing
customer inquiries and resolving complaints promptly to ensure
a positive guest experience.
Ensure that the store equipment and facilities are safe, clean,
and well-maintained. Schedule regular maintenance and
address any repairs promptly.
Manage budgets, monitor expenses, and conduct financial
analysis to achieve and exceed revenue targets.
Oversee inventory management for the snack bar, ensuring
optimal stock levels and minimizing waste.
Develop and execute marketing strategies and promotional
campaigns to increase attendance and sales.
Ensure compliance with health, safety, and regulatory
standards, conducting regular inspections and staff training.
Plan and manage special events and group bookings,
ensuring smooth execution and customer satisfaction.
Create and manage staff schedules to ensure adequate
coverage and optimize labor costs.
Address and resolve conflicts among staff or with customers,
maintaining a professional and welcoming atmosphere.
Oversee the use of technology systems, such as booking and
Cinema Manager Ticketing System, Point of Sale (POS) system,
and Microsoft Dynamics NAV.
Plan and manage movie show times, ensuring an optimal
schedule that maximizes audience attendance
Processing of Production and Suppliers billings.
Supervise and manage daily operation
Villar Group of Companies - Sales Team Account Officer
April 2020 – November 2021
(Temporary task during cinema closure)
Handles affiliates accounts in Get All Delivery Service.
Coordinates their logistics quotations and planning for each
delivery.
Handles customer’s inquiries, feedback and complaints.
Administrative works for sales team, generates sales reports
and projection.
Villar Group of Companies – Team Leader
April 2020 – November 2021
(Temporary task during cinema closure)
Handles the operations for ecommerce platform of All Day
Supermarket.
Communicates with the customers
Handles customer inquiries, feedback and complaints
Land Registration Authority - Administrative Staff
June 2016 - December 2017
Assigned in Office of the Administrator
Handles incoming calls and other communications.
Updates paperwork, maintaining documents and word
processing.
Event organizing
Maintains supply inventory
