Experienced and versatile IT support professional with expertise in multilevel technical troubleshooting, platform setup, and live demo configuration. Skilled in supporting field technicians and resolving complex hardware/software issues across POS systems, telecom, SaaS, and retail tech environments. Proficient in HTML/CSS, browser dev tools, Microsoft 365, and ticketing systems—ensuring seamless platform operations, efficient workflows, and high-quality client experiences. Adaptable and willing to learn new tools and technologies to improve performance and support delivery continuously.
