I have experience working in both the Business Process Outsourcing (BPO) industry and the service sector, where I developed strong communication, problem-solving, and customer service skills. In BPO, I handled inbound and outbound calls, email and chat support, and used various CRM tools to resolve customer issues efficiently. As a service crew member, I worked in fast-paced environments, mastered multitasking, and consistently delivered excellent customer experiences.
These roles taught me how to stay composed under pressure, collaborate with diverse teams, and prioritize quality service at every touchpoint.
???? Technologies and Tools I personally love working with is Microsoft excel, Canva , Capcut and other editing tools .
POS systems used in service roles
Communication tools like Zoom and Microsoft Teams
Productivity tools including Google Workspace and Microsoft Office Suite
I enjoy learning and adapting to new tools that help streamline work and improve customer experience.
???? Types of Projects That Excite Me
Customer experience improvement projects: I love being part of initiatives that aim to reduce response time and increase customer satisfaction.
???? What Makes Me Unique
I bring a customer-first mindset regardless of the role I'm in every interaction is a chance to make someone’s day easier.
I’m both tech-savvy and people-oriented, comfortable with tools but always focused on human connection.
I thrive in high-pressure environments, stay calm and solution-driven, and enjoy turning challenges into opportunities.
I’m continuously learning whether it’s a new software, workflow, or communication style, I’m always evolving.
