I am a skilled Customer Service and Sales Specialist with hands-on experience supporting hospitality, travel, and B2B accounts. I have handled inbound and outbound calls, assisting customers with hotel reservations, booking support, and post-reservation concerns. I also managed a blended account for a global travel platform, resolving cancellations, modifications, and refund requests. In a B2B role, I specialized in addressing billing concerns for business clients, ensuring timely and accurate resolutions. Currently, I work as an Account Strategist, conducting outbound sales and helping business clients promote their brand through advertising solutions on the world’s largest search engine platform.
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