I am a dedicated Customer Service Associate with over 3 years of hands-on experience in hotel booking coordination and client support within a fast-paced BPO environment. I specialize in handling both voice and email support, with a strong focus on accuracy, attention to detail, and customer satisfaction. My role involves communicating directly with partner hotels to arrange bookings, troubleshoot issues, and ensure smooth travel experiences for our clients. I have a proven ability to handle high volumes of calls and emails while maintaining a calm, professional demeanor.
I'm highly proficient in tools such as Zendesk, Gmail, Excel, and Outlook, which I use daily to manage inquiries, organize reservations, and resolve concerns efficiently. With a typing speed of 80 WPM and a meticulous approach to admin tasks, I consistently deliver fast, high-quality support. I am reliable, solutions-oriented, and always committed to exceeding expectations in every interaction.
