Customer Service Leadership: Over 6 years of experience leading and mentoring customer service teams, driving performance, and maintaining high service levels in fast-paced environments.
Sales Order & Supply Chain Management: Skilled in managing end-to-end order processing, dispatch coordination, inventory tracking, and improving order fill rates and delivery accuracy.
Cross-Functional Collaboration: Effective at working across departments—including logistics, warehouse, sales, and planning—to ensure smooth operational flow and customer satisfaction.
Administrative & Office Support: Proficient in managing administrative tasks such as scheduling, data management, reporting, document preparation, and client communication.
Process Improvement & Problem Solving: Proven ability to identify inefficiencies in workflows, implement process enhancements, and resolve customer and operational issues quickly.
Software Proficiency: Knowledgeable in SAP, Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, and basic bookkeeping tools.
Communication & Interpersonal Skills: Strong written and verbal communication abilities; skilled in building relationships with internal teams and external clients.
Adaptability & Emotional Intelligence: Highly adaptable and emotionally intelligent, with the ability to manage team dynamics, handle pressure, and deliver results in a changing environment.
