Hi! I'm Norman a detail-oriented IT support professional with 6+ years of experience in desktop support, IT asset management, data center infrastructure monitoring, and enterprise IT operations within financial services environments. Certified Data Analyst with hands-on experience in Excel, SQL, Power BI, and Python, combining technical support expertise with data-driven reporting, analysis, and decision-making. Experienced in IT procurement, asset deployment, vendor coordination, and monitoring critical data center systems aligned with ASHRAE, TIA-942, and Uptime Institute standards. Adaptable, fast-learning, and collaborative, with the ability to work effectively with cross-functional and international teams across different time zones.
Tools: Microsoft Office 365, Google Workspace, SQL, PowerBI, Python, Canva, Adobe Acrobat, Xero, Quickbooks, Zoom, Zillow, MLS.
