Experienced customer service professional with a strong background as a Hotel and Travel Specialist, assisting clients with flight and hotel bookings, resolving travel-related concerns, and managing online reservations. Adept at handling customer inquiries with professionalism and empathy, both through voice and non-voice channels. Skilled in coordinating travel arrangements, updating room inventories, and supporting hotel partners with guest-related issues. Proficient in Microsoft Office tools and trained in handling international clients, particularly in the U.S. and U.K. markets. Known for excellent communication skills, attention to detail, and the ability to multitask in fast-paced environments. Eager to apply my travel industry expertise and administrative skills in a Virtual Assistant role that values accuracy, efficiency, and customer satisfaction.
