eCommerce Customer Experience Specialist | 5+ Years Support | Shopify & Gorgias Expert
I help high-growth eCommerce brands scale by managing the logistical and customer support complexities of international operations. I bring over 5+ years of total customer support experience, with 3 years specialized strictly in Shopify eCommerce backend and operations.
Unlike a typical VA, I operate with an owner's mindset. I manage customer experience across 8 global markets, ensuring profit margins are protected through strict, proven de-escalation strategies. I don't just blindly click refund; I prioritize replacements, store credits, and partial refunds to save your sales.
My Core Expertise:
Shopify & Helpdesks (Gorgias/Zendesk): Expert in high-volume ticket management, building automated macros, and full backend order fulfillment, tracking, and dispute management.
Margin Protection & De-escalation: Proven track record of saving sales and resolving chargebacks, PayPal/Shopify disputes, and customer complaints independently.
Global Market Logistics: Deep understanding of international fulfillment, shipping windows, and customer expectations across the USA, UK, Europe, and Australia.
Data Tracking: Utilizing advanced Google Sheets tracking to monitor root causes of returns, fulfillment delays, and chargebacks so we can optimize store performance.
I am a Civil Engineering student, which means I approach every operational task with a high level of technical accuracy, logic, and self-sufficiency. I am available from 6:00 PM Philippine Time onwards, offering 100% reliability with zero hand-holding required.
I am looking to take full ownership of your customer support so you can focus on growing your business. Let's get to work.
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