I am a performance-driven professional with extensive experience in remote healthcare coordination and logistics. Most recently, I managed insurance applications and coordinated with couriers using Salesforce, Slack, and Five9, where my commitment to accuracy and speed led to a performance-based contract extension. My background also includes serving as a primary point of contact for insurance members navigating benefits, payments, and departmental transfers via Citrix and OMNI Channel, as well as handling logistics and brokerage inquiries for Canadian accounts using Avaya. I pride myself on being a reliable bridge between complex systems and the customers who need them.
