Highly motivated and results-driven Debt Collection Officer with 6 years of experience in managing overdue accounts and ensuring timely payments. Skilled in negotiating with clients, resolving billing disputes, and maintaining positive customer relationships while meeting collection targets. Proficient in call scripts and collection tools to track and manage account statuses. Known for professionalism, persistence, and the ability to handle high-pressure situations with empathy and accuracy. Strong background in both voice and non-voice collection processes in fast-paced environments such as BPO's and financial services.
