Dynamic and results-driven professional with 18 years of comprehensive experience in the BPO industry, including
15 years in progressively leadership roles. Proven track record of driving operational excellence, client satisfaction,
and team performance across diverse domains, including customer service, technical support, and back-office
operations. Throughout my career, I have led cross-functional teams, managed multi-site operations, and played a
pivotal role in strategic planning, service delivery, and client relationship management.
