I am an experienced Customer Support and Business Development professional with a strong background in BPO, CRM management, and appointment setting for U.S.-based companies. I have handled phone, email, and chat support, resolving customer concerns efficiently while maintaining high satisfaction and performance metrics in fast-paced call center environments.
I also have hands-on experience supporting HVAC and construction companies, where I managed lead generation, outbound calls, appointment setting, and technician scheduling. I regularly handled last-minute cancellations and reschedules, ensuring smooth daily operations using Workiz for HVAC scheduling and HubSpot and Zoho CRM for lead tracking and follow-ups.
I am highly proficient in CRM systems, Microsoft Excel, MS Office, Microsoft Teams, and other productivity tools. I am detail-oriented, tech-savvy, and dependable, with a proven ability to improve response times, keep CRMs organized, and help businesses convert leads into booked appointments and long-term clients.
