Need someone reliable to keep your healthcare operations organized and running smoothly? Looking for a dependable Virtual Assistant who can turn overwhelming administrative tasks into efficient, streamlined systems?
Hi! I’m Fern, a Medical Virtual Assistant with hands-on experience supporting healthcare members, insurance processes, and administrative operations. I’ve worked with several insurance carriers and have been recognized as a Top Performing Agent with a Certificate of Excellence for consistently providing quality service and maintaining high customer satisfaction.
I have hands-on experience working with multiple insurance carriers, verifying patient eligibility and benefits, and accurately documenting information using EHR/EMR and CRM platforms. I am HIPAA-compliant and committed to handling sensitive patient information with professionalism and confidentiality.
My expertise includes:
Data entry
HIPAA Compliance
Medical & RX Claims
Medical Billing & Coding (ICD-10, CPT, HCPCS)
Insurance Verification & Eligibility
Enrollment and eligibility support
Revenue Cycle Management
Denial & Appeals Management
Prior Authorizations & Referrals
Patient Account Resolution
Provider & Patient Communication<8efe80624d780eba0c6493ec45140364>;Email & Calendar Management
CRM Tools & Data Analysis
EHR/EMR Tools
Technical support for web portals and online services
Coordinating transportation and scheduling doctor appointments
TOOLS:
TherapyNotes
eClinicalWorks
Salesforce
Availity
FreshDesk
Insurance Portals
FreshCaller
AnyDesk
Genesys
RxConnect
RxNova
IHWA Tool
SpIDer
Wipro
Citrix
Mentor/RxMentor
DIG Toolbar
Dayforce
Microsoft Office (Word, Excel, Outlook, PowerPoint),
Google Workspace, Loom, Notion, Canva, Microsoft Teams, Zoom, WhatsApp
Beyond technical skills, I’m known for my strong attention to detail, fast learning ability, and excellent communication skills. I thrive in fast-paced environments, manage time effectively, and remain calm and solution-focused under pressure.
If you’re looking for a reliable, proactive, and compassionate Medical Virtual Assistant who can help improve workflow efficiency and support your team with accuracy and care — I’d love to work with you!
Verified
