I am a versatile professional with over 13 years of experience at Qualfon Philippines, specializing in IT Application Support and Customer Operations. My career is built on a strong foundation of 10 years in high-level customer service, which I successfully leveraged into 3 years as an IT Application Support and Carrier Analyst.
I possess a technical toolkit that includes I----------- Management (JIRA), Application Troubleshooting, and Basic SQL, alongside a deep expertise in Carrier Coordination and Root Cause Analysis. Beyond my technical skills, my background in Nursing has instilled in me a disciplined approach to documentation, quality compliance, and remains the backbone of my ability to stay calm and effective in fast-paced, high-pressure environments."
