I am Chester, Detail-oriented and highly organized customer support professional with 7 years of experience, including 3 years in a supervisory role, now pursuing a position as a Virtual Assistant. Skilled in managing customer inquiries, streamlining support operations, and leading teams to deliver outstanding service. Proven ability to handle administrative tasks, coordinate schedules, manage communications, and support executives in remote environments. Strong background in using CRM systems, productivity tools, and communication platforms to optimize daily operations. Known for reliability, discretion, and a proactive approach to problem-solving. Ready to bring leadership experience, organizational excellence, and a customer-first mindset to a virtual support role.
Core Services:
Customer & Technical Support
- Handle email, chat, and voice support professionally
- Resolve customer concerns efficiently and empathetically
- Troubleshoot basic technical issues
- Manage escalations and ensure customer satisfaction
<8efe80624d780eba0c6493ec45140364>Email & Inbox Management
- Organize inboxes and prioritize important messages
- Draft professional responses
- Maintain timely follow-ups
Quality Assurance & Performance Monitoring
- Review interactions for quality and accuracy
- Monitor KPIs and performance metrics
- Identify process improvement opportunities
Administrative Support
- Accurate data entry (45–50 WPM | 97% accuracy)
- Spreadsheet tracking and reporting
- Document preparation and formatting
- Online research and data gathering
Social Media Assistance
- Basic content creation using Canva
- Page monitoring (Facebook & Instagram)
- Responding to inquiries and comments
Tools & Platforms:
CRM & Support Tools
- Zoho
- Genesys PureCloud
- Freshdesk
Productivity & Documentation
- Google Sheets
- Google Docs
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Design & Social Media:
- Canva
- Facebook
- Instagram
