Hi! I’m James Ace Miag-ao, a Customer Service and Sales professional from Bacolod City, Philippines, with over 11 years of experience helping businesses delight customers and drive growth.
I specialize in delivering exceptional customer support through email and live chat, with nearly 2 years of dedicated experience in chat and email support. I’m skilled in resolving complex customer issues efficiently while maintaining a friendly, professional tone that ensures every interaction adds value and strengthens customer satisfaction.
I’m highly organized, tech-savvy, and proficient in tools such as Google Workspace, Microsoft Office, Gorgias, Shopify, Zendesk, and shipment tracking platforms including FedEx, UPS, and USPS. My background also includes back-office operations, which strengthened my skills in data entry, database management, and process optimization.
I thrive in fast-paced environments, adapt quickly to new challenges, and bring a strong customer-first mindset combined with results-driven performance. If you’re looking for someone who can provide reliable email and chat support, improve customer experience, boost sales, and streamline operations, I’m ready to contribute to your team’s success.
