Proficient in utilizing Microsoft Office and Google Workspace for a wide range of administrative, documentation, and reporting tasks. Skilled in data entry with a strong focus on accuracy and efficiency, ensuring high standards of data quality assurance through thorough validation and verification processes. Experienced in conducting quality assurance reviews to support process improvements and maintain compliance with performance benchmarks. Adept in using Customer Relationship Management (CRM) tools to manage and analyze client interactions, track leads, and support customer satisfaction. Advanced knowledge of Microsoft Excel for developing data trackers, performing data analysis, and generating insightful reports through the use of formulas, pivot tables, and charts.
