I am an Administrative and Operations Specialist with experience in managing virtual assistant teams, client coordination, and business operations. I specialize in streamlining workflows, maintaining accurate records, and ensuring smooth day-to-day operations to support business growth.
I have a strong background in client communication, cold calling, and lead qualification across real estate and B2B industries. I am experienced in handling CRM systems, following structured processes, and guiding clients through services—from initial contact to follow-ups and completion.
In my current role, I manage payroll, attendance tracking, performance monitoring, and reporting for a team of virtual assistants. I also serve as a point of contact for clients—handling inquiries, sending invoices, and ensuring high-quality service delivery.
I am highly organized, detail-oriented, and adaptable, with proven ability to manage multiple tasks efficiently. I am also experienced in tools such as Google Workspace, CRM dialers (REI Reply, Mojo, VICI), and I am quick to learn new systems like Go HighLevel.
I am committed to delivering reliable support, maintaining professionalism, and helping businesses improve efficiency and client satisfaction.
