I’m a forward-thinking, results-driven professional with over 15 years of experience in the BPO industry, including 10 years as a high-performing Team Manager. My career has been built on a deep commitment to delivering exceptional customer service, improving operational efficiency, and empowering teams to consistently exceed expectations.
In my leadership roles, I’ve successfully trained, coached, and mentored diverse teams handling both voice and non-voice operations, often in high-volume, fast-paced environments. My focus has always been on quality service, performance optimization, and fostering a culture of accountability and excellence. I know how to align individual and team performance with business goals, helping organizations boost customer satisfaction, retention, and revenue.
Now transitioning into Virtual Assistance and remote business support, I bring a comprehensive skill set that includes:
Team Leadership & Staff Development
Years of experience guiding teams toward KPIs through hands-on coaching, feedback, and continuous improvement strategies.
Customer Service & Communication Expertise
Skilled at handling client concerns with empathy, precision, and speed—perfect for inbox management, customer support, and client communications.
Administrative and Operational Support
Experienced in managing reports, organizing schedules, optimizing workflows, and supporting executives—ensuring smooth back-end operations.
Problem-Solving & Process Improvement
Known for identifying gaps, analyzing data, and implementing solutions that save time, improve accuracy, and enhance customer experience.
Adaptability & Remote Readiness
Highly organized, tech-savvy, and self-motivated—ready to deliver results independently while staying aligned with your business vision and goals.
If you’re looking for someone who brings not just skills but also leadership experience, business insight, and a proactive approach to support your team or business remotely, I’d love to connect. I’m here to help you scale, simplify, and succeed.
