Managed customer interactions across email, chat, and phone for over 6 years in the BPO and remote support industry. Experienced in handling high volumes of customer inquiries while maintaining accuracy and strong service quality. Skilled in using CRM platforms such as HubSpot, Salesforce, and Netsuite to track customer records, manage tickets, and support daily operations.
Supported administrative and operational workflows including data entry, ticket management, client follow ups, and documentation. Comfortable working with CRM systems, ticketing platforms, and internal tools to maintain organized records and ensure timely resolution of customer concerns.
Known for being reliable in fast paced environments, handling multiple conversations simultaneously, and maintaining clear communication with both customers and internal teams.
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