BPO PROFESSIONAL | CUSTOMER SERVICE | TECHNICAL SUPPORT | SALES | RETENTION | COLLECTIONS
JOB DESCRIPTION
3+ years of BPO experience handling customer service, technical support, sales, retention, and collections. Responsible for assisting customers through calls, emails, and chat, resolving concerns, troubleshooting technical and account issues, processing payments, handling billing concerns, updating customer information, and maintaining accurate records. Experienced in providing professional solutions while meeting quality and productivity standards.
WHAT I CAN DO
Customer support
• Handle inquiries and complaints • Troubleshoot technical issues • Resolve account and billing concerns • Process payments • Assist with sales and upselling • Retain customers • Handle collections and payment arrangements • Manage customer accounts • Perform data entry • Update records and CRM • Provide administrative support • Conduct online research • Create basic designs using Canva • Manage multiple tasks efficiently
SKILLS & EXPERIENCE Customer Service • Technical Support • Sales • Retention • Collections • Account Management • Complaint Resolution • Troubleshooting • Payment Processing • Data Entry • CRM Management • Administrative Support • Email & Chat Support • Customer Relationship Management • Online Research
CORE COMPETENCIES Communication • Problem-Solving • Critical Thinking • Time Management • Multitasking • Organization • Attention to Detail • Adaptability • Quick Learning • Customer Relationship Building • Conflict Resolution • Teamwork
TOOLS I CAN USE Microsoft Excel • Microsoft Word • Microsoft PowerPoint • Microsoft Outlook • Google Docs • Google Sheets • Google Drive • Google Workspace • Microsoft Dynamics • Canva • CRM Systems • Zoom • Microsoft Teams • Email & Chat Support Platforms
