With over 10 years in the BPO industry, I specialize in customer service, operations management, and virtual assistance. I’ve led teams that improved CSAT and reduced AHT, managed KPIs and reporting, and streamlined workflows using my Lean Six Sigma background. Beyond leadership, I’m skilled in admin tasks, email/calendar management, and e-commerce support through Shopify and dropshipping. I focus not just on completing tasks but on helping businesses grow efficiently and sustainably.
Verified
