Experienced Customer Service Representative with over 5 years in the BPO industry, supporting e-commerce, retail, healthcare, and technical accounts via voice, chat, and email. I've handled roles beyond just answering inquiries—including SME (Subject Matter Expert), Assistant Coach, and TLT—helping with back-office tasks, mentoring new agents, and improving team performance.
I'm detail-oriented, reliable, and flexible—someone who takes ownership of tasks and strives to exceed expectations. I enjoy problem-solving, managing time effectively, and working in fast-paced environments. I want to be known as a dependable and consistent tea-----------mber who brings positive energy, strong work ethic, and leadership potential to every role.
