I have over four years of experience in U.S. healthcare operations, specializing in provider-side medical billing, accounts receivable management, insurance verification, and benefits and eligibility review. My background includes working with Skilled Nursing Facilities (SNFs), pediatric clinics, and therapy practices providing Physical Therapy (PT), Occupational Therapy (OT), Speech and Feeding Therapy, and Applied Behavior Analysis (ABA) services.
My expertise includes claims management, insurance follow-up, denial resolution, appeals processing, payment posting, and coordination with providers and insurance representatives to ensure accurate and timely reimbursement. I have extensive experience handling both inbound and outbound communications related to unpaid claims, authorizations, and reimbursement issues.
Additionally, I serve as an Administrative Assistant for a mental health practice, where I support new patient intake, distribute and track intake forms, schedule appointments, verify insurance coverage, review claims status, manage email correspondence, and perform a variety of administrative and operational tasks to ensure efficient practice workflow and a positive patient experience.
