I am a Computer Engineer with professional experience in Technical Support and a growing specialization in IT workflow automation.
My technical support background includes troubleshooting network connectivity, hardware and software issues, device configuration, system-related problems, and customer technical concerns across B2C, B2B, MSP, SOHO, and enterprise environments.
I am also developing hands-on experience in workflow automation using -----------, Zapier, Power Automate, and GoHighLevel, including workflow design, webhooks, APIs, data processing, integrations, AI-powered workflows, and business process automation.
I have a strong foundation in networking concepts including TCP/IP, DHCP, DNS, VLAN, WAN, Wi-Fi, and VPN, along with experience in technical documentation, issue resolution, escalation, and customer support.
I am particularly interested in opportunities involving IT support, technical support, workflow automation, AI automation, and technical operations where I can apply my existing experience while continuing to develop advanced automation skills.
