Results-driven professional with 8 years of experience in the BPO industry, I've had the opportunity to develop valuable skills in customer service, and a successful transition into back-office operations. Highly organized and detail-oriented Data Processor with 4 years of experience in the insurance sector, specializing in policy data verification, quality control, and system accuracy.
Proven leadership as a Team Lead for 2 years, with experienced in employee mentoring,
productivity monitoring, and process improvement. Skilled at maintaining accuracy while working efficiently, dedicated to helping the team and organization improve continuously.
