Before you leave my profile, give me a minute to change your mind.
I'm an Information Technology graduate from the University of St. La Salle with experience in technical support and software testing for a SaaS platform. My role involved helping customers troubleshoot issues, handling support tickets, testing new features before release, documenting bugs, and working closely with developers to resolve them.
Core Skills:
Technical Support:
SaaS Support
Technical Troubleshooting
Zendesk | Freshdesk
VoIP | Ticket Handling
Computer Network Configuration
Software Testing:
End-to-End (E2E) Testing
Manual QA Testing
Postman
Virtual Assistance & Administrative Support:
Google Workspace | Microsoft 365
Notion | ClickUp | Hubspot
Canva
ABBYY | LastPass
Data Entry
Web & Mobile Development
HTML | JavaScript | Tailwind CSS
Flutter | Dart
PHP | MySQL
Currently Learning
----------- | Workflow Automation
