Looking for a reliable partner to handle your customer concerns and post-purchase inquiries? I’d be happy to assist!
I bring over 5 years of customer service experience, Including three years as a Remote Customer Support Specialist for a multi-category e-commerce company with a hybrid fulfillment model (in-house & dropshipping), specializing in sports equipment, gear, and apparel.
I handle customer support through chat and email, focusing on resolving order issues accurately and keeping customers informed throughout the process to ensure the best possible experience. I also coordinate with couriers, suppliers, and internal teams to help address concerns such as delays, missing items, and returns.
What I Can Help With:
Support
• Post-purchase order support and issue resolution (chat and email)
Platforms
• Shopify – order tracking and updating tracking information
• GoShippo – generating return shipping labels
Communication Tools
• Freshdesk – email communication with customers, suppliers, couriers, and manufacturers
• Slack – internal coordination (warehouse, fulfillment teams)
I am adaptable, organized, and committed to supporting customers with care, accuracy, and professionalism.
