Hi, I'm Carlo! I bring together two backgrounds that most VAs don't have together: structured investigation work and hands-on community management.
For the past year and a half, I worked as an Investigation Associate for Amazon, reviewing 25,000+ cases with a 96% accuracy rate — so I know how to follow process carefully, spot inconsistencies, and make sound decisions even under volume and pressure. Alongside that, I've spent over 4 years building and running an online community from scratch to more than 10,000 members — handling moderation, member support, event planning, budgets, and even leading a small team.
Because of this mix, I'm good at both working with people (helping them, solving problems, keeping things friendly) and following careful processes (double-checking things, staying accurate, doing things the right way). That makes me a good fit for roles like community support, moderation, customer service, admin work, or anything involving reviewing and checking things.
I'm reliable, detail-oriented, and genuinely enjoy learning new tools quickly — I use AI tools like Claude daily to work smarter, not just faster. Looking for a long-term, full-time role where I can bring real ownership to the work, not just tick boxes.
