Experienced and customer-focused Customer Service Representative with over 3 years of experience working in high-volume call center environments, including TTEC Dumaguete. Proven track record in delivering exceptional support across voice, chat, and email channels. Skilled in de-escalating customer concerns, resolving issues efficiently, and maintaining high customer satisfaction scores. Adept at using CRM tools and exceeding performance metrics in fast-paced settings. Committed to providing positive customer experiences and contributing to team success.
