Customer Service Representative with 4+ years of experience in high-volume BPO environments, including TTEC (Dumaguete), supporting US-based healthcare and telehealth accounts. Experienced across voice, chat, and email support, with a track record of resolving issues efficiently while maintaining strong CSAT scores.
Background includes benefits and eligibility verification, claims support for dental/vision providers and members (UnitedHealthcare account), real-time workforce management and live queue monitoring, and telehealth support (OpenLoop Health) across calls, chat, and email.
Proficient with Amazon Connect, Genesys Cloud, Okta, Zoho, and healthcare platforms like Healthie and Clinic App. Comfortable with US shift schedules, remote and hybrid setups, and fast-paced environments requiring quick problem-solving and clear communication.
Looking to bring the same reliability and attention to detail to a remote role — quick to learn new systems, consistent with SLAs, and focused on making things easier for both the customer and the team.
