I am a performance-driven professional with a proven track record in optimizing global supply chain workflows and cross-functional Order-to-Cash (O2C) processes. Currently, I manage end-to-end international logistics for a global leader, where I consistently maintain a 95% CSAT score through high-accuracy order entry and proactive client communication.
My expertise lies in bridging the gap between technical systems and seamless fulfillment. I am highly proficient in Salesforce and Oracle CRM, using these tools for meticulous case documentation and rapid resolution of complex fulfillment inquiries. I have extensive experience navigating international regulatory requirements and carrier logistics (DHL, DPD) to ensure 100% compliance and delivery excellence.
Technical Skills: Systems & CRM: Salesforce, Oracle CRM, Microsoft Excel (Pivot Tables, VLOOKUP). Operations: Order Management, Inventory Tracking, Billing & Fulfillment.
Logistics: International Shipping, Freight Forwarding, Customs Clearance.
Communication: Fluent English & Basic Mandarin.
I hold a degree in Secondary Education, Major in English (Cum Laude) and am a Licensed Professional. This background ensures that my documentation is precise, my communication is professional, and my attention to detail is unmatched in high-stakes operational environments.
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