Experienced Virtual Assistant and Customer Support Team Lead with over 5 years in the BPO and remote service industry. I've led teams of up to 18 agents, handled high-volume customer service across voice and chat, and processed eCommerce orders remotely. Skilled in admin tasks like payroll, benefits coordination, and performance reviews. Detail-oriented, fast learner, and committed to delivering results — whether managing a team or supporting day-to-day business operations.
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