Experienced Customer Support professional over 5 years of delivering high-quality customer and technical support across SaaS and consumer technology platforms. Proven expertise in troubleshooting complex software issues, and collaborating with cross-functional teams to improve client experience. Recognized for top performance, reliability, and clear, customer-focused communication in fast-paced environments.
PROFESSIONAL EXPERIENCE
*Technical Specialist 2 | SupportNinja (Shopmonkey) - September 2024 – September 2025
- Provided advanced technical support for the Shopmonkey SaaS platform by resolving complex client issues, collaborating with internal teams, maintaining top performance standards, and delivering reliable, high-quality support with consistent attendance.
*Technical Customer Service | Concentrix (Microsoft) - November 2019 – May 2024
- Provided multi-channel technical support for Xbox users, resolving hardware, software, account, and connectivity issues. Assisted with Xbox Live setup and code redemption, escalated complex cases as needed, trained new hires, and earned multiple Most Valuable Agent awards for top performance.
