Technical Virtual Assistant | Network Support | Remote Admin Specialist
Location: Philippines (available for AU/NZ based/ time zone work)
Availability: Part-time / Project-based / Task-based (Friday to Monday | 9:00 AM to 6:00 PM NZST | 5:00 AM to 3:00 PM AWST)
Hello! I'm a Network Engineer with 4+ years of global experience, having supported Australian MSPs and US-based ISPs in technical, administrative, and customer-facing capacities.
Throughout my career, I've managed technical support, ticketing systems, client communication, and project
coordination-all of which translate seamlessly into virtual assistant, customer support, and admin roles.
I'm now offering part-time, remote services for businesses in Australia and New Zealand, delivering detail-oriented,
dependable support.
Services Offered & Relevant Experience:
1. Inbox and Calendar Management
- Scheduled meetings across teams, clients, and vendors (Cisco, Juniper).
- Handled email follow-ups, flagged priorities, and ensured calendar alignment across time zones.
2. Appointment Setter / Scheduler
- Coordinated maintenance windows, customer calls, and internal sync-ups.
- Skilled in time-blocking and managing multiple schedules without conflicts.
3. File Documentation
- Created SOPs, i----------- reports, and technical guides for troubleshooting and device rollouts.
- Organized files in SharePoint and Google Drive, maintaining version control and accessibility.
4. Email and Chat Support (Customer / Basic Technical)
- Responded to client issues via email/chat, providing Tier 1/Tier 2 support.
- Escalated technical problems efficiently and ensured high customer satisfaction through communication.
5. Administrative Tasks
- Managed logs, tracker sheets, contact lists, and internal documentation.
- Supported onboarding, internal compliance checks, and recurring task monitoring.
6. Virtual Assistant
- Assisted engineers and managers with recurring admin tasks, escalations, and internal coordination.
- Reliable in remote work environments and skilled at managing multiple responsibilities independently.
7. Data Entry / CRM Support
- Updated CRM and ticketing data (ServiceNow, etc) with client/device information.
Maintained clean and structured records to support operations and reporting.
8. Document Formatter (Proposals, Reports)
- Formatted client-facing reports, internal documentation, and proposals for consistency and clarity.
- Experienced with branded templates and polished presentations.
9. Online Research
- Researched vendor options, device specs, pricing, and technical configurations.
- Compiled information to support network projects and internal strategy.
10. Project Coordination / Task & Ticket Management
- Handled full ticket lifecycle from logging to closure with proper documentation and communication.
- Assisted in coordinating timelines and dependencies during upgrades and device rollouts.
11. Network Engineer (Part-Time Roles)
- 4+ years supporting Australian and global customers in device troubleshooting, documentation, and customer support.
- Skilled in monitoring tools (LogicMonitor), Cisco/Juniper configs, coordination, and escalation processes
