In my current role, I bring a strong combination of technical expertise, analytical thinking, and communication skills that allow me to contribute effectively to various sales and order management processes. One of my core responsibilities is creating accurate and timely quotations tailored to the specific services and contractual needs of our customers. This requires a deep understanding of both customer requirements and internal pricing structures.
I am proficient in CPQ (Configure, Price, Quote), which allows me to streamline the quoting process, ensuring both speed and accuracy. Alongside this, my experience with Salesforce has strengthened my ability to track and manage customer interactions, enabling better service delivery and sales forecasting. When orders require modifications, I handle rebooking with efficiency, ensuring smooth transitions and minimal disruptions for all stakeholders involved.
I also have experience using Oracle, particularly in processing credit and rebill requests for customers who have concerns about their invoices. This has honed my attention to detail and problem-solving skills, as each case must be resolved with accuracy and fairness. As a former quote approver, I was responsible for analyzing submitted quotes to determine if they remained profitable for the company—a task that required both strategic insight and a firm grasp of revenue models.
Finally, communication is a key part of my role. I regularly engage with stakeholders across various departments to resolve issues, align on priorities, and ensure that customer needs are met with professionalism and care. These combined skills help me support sales operations effectively while ensuring customer satisfaction and business sustainability.
