COMMENT MODERATOR – ETHAN AND LAURA JEWELRY - REMOTE
JANUARY 2026 – FEB 2026
• Managed tickets via gorgias.
• Provide assistance to manager by listing the delivery sales via shopify.
CHAT SUPPORT CUSTOMER SERVICE REPRESENTATIVE – UPWORK - REMOTE
OCTOBER 2025 – NOVEMBER 2025
• Managed business social media pages and digital engagement.
• Responded promptly to multiple customers inquiries via chat and comments.
• Provide information about the products and order website.
• Ensured consistent client satisfaction through timely support and brand representation.
FINANCIAL ADMINISTRATOR – TRIOS - REMOTE
JUNE 2023 – FEBRUARY 2023
• Managed all college campus student list.
• Check all college student’s tuition payment.
• Check all college student’s scholarship allowance.
• Report all information to manager.
SOCIAL MEDIA CUSTOMER SERVICE REPRESENTATIVE – UPWORK - REMOTE
AUGUST 2023 – MAY 2025
• Managed business social media pages and digital engagement.
• Responded promptly to customer inquiries via comments and private messages.
• Provide information about the available promo/discounts of the posted advertisement.
• Ensured consistent client satisfaction through timely support and brand representation.
COLLECTIONS ACCOUNTS RECEIVABLE REPRESENTATIVE – EXL - HYBRID
APRIL 2022 – APRIL 2023
• Initiated contact with clients to resolve overdue accounts/invoices.
• Provided follow-ups and payment reminders to encourage timely resolution.
• Maintained accurate collection records and account updates.
• Handled more than 500+ aging invoices ensuring to maintain monthly deductions.
Utilize skip tracing of aging invoices with no contact information.
CUSTOMER SERVICE REPRESENTATIVE - WNS - ONSITE
NOVEMBER 2019 – OCTOBER 2021
• Coordinated with hospitals and insurance providers for smooth patient admissions.
• Assisted healthcare professionals with inquiries and insurance processes with HIPAA compliance.
• Verified insurance eligibility and facilitated prior authorizations.
• Handled inbound calls and accurately entered patient’s diagnoses and procedures into the system.
Freelance Real Estate Agent/Marketing Associate
Accelerate Real Estate Corporation | Philippines
June 2017 – October 2019
• Managed multiple property listings and responded to client inquiries.
• Scheduled site visits and property viewings for potential buyers.
• Provided pricing computations and assisted clients throughout the sales process.
