I have over 3 years of combined experience in customer service and sales. I spent 2 years and 3 months as a Customer Service Representative in the BPO industry, supporting Roadie Move, a U.S. based third party logistics and delivery service provider. I handled customer and store inquiries through phone, email, and live chat, managed delivery updates, monitored orders, processed cancellations, and maintained driver accounts using Salesforce and Zendesk.
I also have 1 year and 10 months of experience in remote outbound sales and cold calling as a health insurance broker for an ACA campaign, where I qualified leads, presented zero subsidy health insurance options, and transferred qualified clients to licensed agents.
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