Results-driven and people-focused leader with over a decade of experience in operations management, team leadership, training, and performance analytics. Proven track record in optimizing processes, driving sales growth, and leading high-performing teams across customer service, quality, and administrative support functions.
Currently serving as a Senior Team Manager at PSG Global Solutions, where I lead a team of administrative professionals, streamline processes, and deliver actionable data insights to improve efficiency. Previous leadership roles at TaskUs, AFNI Philippines, and Concentrix have honed my skills in coaching, quality assurance, sales strategy, and program launches.
Highly proficient in Microsoft Office, Salesforce, Hubspot, and data analysis tools, with a strong foundation in communication, coaching, and cross-functional collaboration. Adept in digital tools like Canva and Adobe Lightroom, and experienced in managing both remote and in-office teams.
I bring a passion for developing people, solving operational challenges, and delivering results that align with business goals.
