My background in e-commerce customer support makes me a strong fit for this role, especially in handling non-voice, email-based interactions. I managed a high volume of customer inquiries daily, responding quickly and professionally to concerns related to order status, shipping, account issues, and cashback requests. This experience aligns closely with the responsibility of providing timely, clear, and solution-focused email support.
I am also experienced in handling refunds, returns, and complaints while following company guidelines, ensuring both accuracy and customer satisfaction. I’m comfortable using templates while still personalizing responses, which helps maintain efficiency without losing a human touch.
