Customer Support & Appointment Setting Specialist | Healthcare & Telco Expert
Are you looking for a reliable, high-performing specialist to manage your customer relationships, streamline scheduling, and protect your brand’s reputation?
With extensive experience across high-stakes Healthcare (HIPAA-compliant) and fast-paced Telecommunications environments, I deliver exceptional support that keeps metrics high and clients happy. Whether navigating complex medical billing or diagnosing technical network issues, I pride myself on first-call resolution and seamless communication.
What I Bring to Your Team:
- Omnichannel Support: Expertly managing high-volume inbound/outbound calls, email, and live chat.
- Industry Compliance: Strict adherence to HIPAA guidelines, ensuring total patient data privacy and precise Electronic Health Records (EHR) management.
- Technical Proficiency: Fluent in advanced CRM systems, Microsoft Office (Excel, Outlook), and appointment scheduling tools.
- Proven Performance: A track record of exceeding Customer Satisfaction (CSAT) scores, lowering Average Handling Time (AHT), and turning sensitive or escalated situations into positive customer experiences.
- Lead Gen & Upselling: Confident in identifying customer needs to naturally pitch upgrades and maximize revenue.
