Hi, I’m Vanessa Laica, but you can call me Laica for short.
I am an Administrative Professional with 10 years of experience supporting business operations, stakeholder engagement, executive administration, and customer service within the real estate and infrastructure industry. Skilled in coordinating cross-functional projects, managing business documentation, preparing operational reports, and building strong relationships with internal and external stakeholders. Recognized for improving operational efficiency, maintaining high service standards, and contributing to organizational growth in fast-paced environments.
What I can do for you:
Inbox & Email Management
- Manage and organize inboxes, prioritize emails, and respond to routine inquiries promptly.
- Draft, proofread, and send professional emails and correspondence.
- Flag, forward, and escalate urgent or high-priority messages as needed.
- Maintain organized email folders, labels, and communication records.
Calendar Management & Scheduling
- Schedule and coordinate meetings, calls, appointments, and events.
- Manage calendars, send meeting invitations and reminders, and coordinate availability.
- Reschedule or cancel appointments and communicate schedule changes promptly.
- Help prevent scheduling conflicts and ensure timely follow-ups.
Administrative Support
- Perform accurate data entry and maintain spreadsheets, databases, and digital records.
- Prepare, format, and organize documents, reports, presentations, and business correspondence.
- Maintain organized digital filing systems and manage confidential information appropriately.
- Provide day-to-day administrative and operational support to ensure efficient workflows.
Communication & Customer Support
- Draft and send clear, professional emails, messages, and client communications.
- Coordinate with clients, tea-----------mbers, vendors, suppliers, and other stakeholders.
- Handle basic customer inquiries and provide timely support through email and chat.
- Monitor communications and follow up on pending requests, concerns, and action items.
Task & Project Management
- Organize and track daily tasks, deadlines, priorities, and action items.
- Update project management tools and maintain accurate project information.
- Monitor task progress and provide timely status updates to clients and tea-----------mbers.
- Coordinate follow-ups and support the completion of projects and assigned deliverables.
