Friendly and reliable Customer Service Representative with over two years of experience at leading BPO companies, including Telephilippines Inc. and Transcom Worldwide. Proven ability to handle high call volumes, resolve customer concerns with patience and professionalism, and deliver outstanding service that exceeds expectations. Skilled in English communication, basic computer operations, data entry, and navigating CRM systems.
Now transitioning into a Virtual Assistant role with a strong foundation in remote support tasks such as email management, research, calendar scheduling, and customer follow-up. A fast learner with a can-do attitude, eager to contribute to a growing team and provide excellent service in a remote setting.
